As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You’ll Do
* Advise and arrange travel for corporate business customers (both individuals and groups)
* Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
* Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
* Use Global Distribution Systems (GDSs) such as Amadeus. Training may be provided
* Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
* Use positive telephone service techniques and act on special customer requests
* Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
* Passion for excellence in client service, including proactive anticipation of needs
* Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
* Professional communication in German & English (written and verbal)
* Attention to detail
* Act with integrity, and look after personal traveler information
* Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
* Resolving customer issues quickly and independently / with supplier
* Teamwork and openness to feedback