Context
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The Operations Lead will work directly with the CIO, manage the operational relationship with the external Managed Service Provider (NUNSYS), and own the day-to-day Microsoft stack (M365, Entra ID, Intune) across approximately 150 users and 170 endpoints. The environment includes substantial unrealised value: Microsoft 365 security tooling is fully licensed (Defender XDR equivalent, Entra ID P2, PIM).
Profile we're looking for:
A senior-leaning or hands-on candidate with 5+ years of experience. Capable of managing an external MSP rather than being managed by one. Strong on documentation. Comfortable in a phase where things are being shaped rather than maintained.
We expect this candidate to grow in the role over the first 12 months. The CIO is willing to invest in coaching; the candidate should be eager to step up.
Must-haves:
* 5+ years in IT operations, infrastructure, or systems administration
* Strong working knowledge of Microsoft 365, Entra ID, Intune
* Experience with on-premises Active Directory in a hybrid environment
* Experience with external IT service providers — either as a customer accountable for the relationship, or having worked at an MSP and now looking to move client-side
* Documentation discipline — must be able to show examples (diagrams, runbooks, asset registers, RBAC matrices)
* Fluent Spanish and English
Nice-to-haves:
* Pharma, biotech, or regulated industry experience (GxP / NIS2 awareness)
* Microsoft Defender XDR exposure
* Veeam Backup & Replication experience
* Experience in a company building or rebuilding its IT function
Profiles we appreciate: xohynlm
* Candidates who have built an IT function from scratch or near-scratch
* Candidates with MSP backgrounds making a client-side move
* Candidates with experience in international or English-speaking workplaces while based in Spain
* Strong written communicators
Process:
* Shortlist of 4–6 candidates within 4 weeks
* First round: agency screening
* Second round: joint interview with Hiring Manager and C-Suite
* Final round: scenario / case study discussion in office
* Reference checks required