HireOn Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Agent in Barcelona. The team the employee would join supports customers of a popular sneaker brand.Position: Customer Service AgentLocation: Barcelona, SpainEmployment type: Temporary (3 months) Full-time or Part-time (30 hours per week)Work model: Hybrid - work from the office during training and 3 days per month after trainingRemuneration: 18 400 euro gross/year**DUTIES AND RESPONSIBILITIES**:- Work alongside the Management Team to meet deadlines and achieve goals- Live and breathe the company values; be a brand ambassador- Become an expert on the sneaker brand- Work in a fast-paced environment and showcase your multitasking skills- Maintain a high level of attention to detail; be meticulous and vigilant- Personalize the customer experience - find the right tone for each situation**REQUIREMENTS**:- A fluent level of Italian and French with strong grammar and spelling skills- High level of English (both spoken and written)- Previous experience working in a customer-facing environment and a genuine passion for world-class customer service- Fearless independence with the ability to think on your feet, there's no finish line to what's possible- High energy, drive, and a friendly personality- Resourcefulness and confidence to take the initiative in a fast-paced environment- A strong teamwork ethic and a "can do" attitude- It will be a plus if you practice sports (runners, football players, tennis players, hikers...)**OFFER**:- Contract: Temporary of 3 months (with 1 month probation period) with the possibility of extension.- Full-time or Part-Time: (30 hours/week)- Working days/hours:- Monday to Friday, from 10 am to 7 pm for full-time- Or Monday to Friday, from 10 am to 4 pm for part-time- Rewards: Multiple performance-based rewards, and discounts on the sneakers- 2 holidays accrued per calendar month- Paid bank holidays + 1 extra day off- Hybrid: Working from the office 3 days per month, for client visits and training and the rest working from home- Employee Assistance Program - free, confidential, and impartial guidance and support- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation- Training: 8 days, Monday to Friday, full-time, from the office**Salary**: From 18,400.00€ per year