Job description
Essential duties for the position include, but are not limited to the following:
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Desk side support services as required.
**Requirements**:
- Need to have valid work permit.
- Need to be Bilingual (Minimum B2 level German and Minimum A2 level French and English Language)
- 1-year contract with possible extension.
- world leading company and good and friendly environment.
- Immediate joining
**Salary**: Negotiable
Employment Type: Full-time
Company Details:
Best Connect International Consultancy
Zürcherstrasse 110 8952 schlieren Zurich.
**Salary**: 1,200.00€ - 1,400.00€ per month
COVID-19 considerations:
All the Customers are required to wear masks. All workplace it properly sanitized. Vaccination is required.
Ability to commute/relocate:
- 28710 El Molar, Madrid: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- Spanish (preferred)