The Warranty Supervisor will lead the resolutions of Customer claims and warranties of equipment and spares from Flowserve Pozuelo factory to ensure customer satisfaction. This Quality individual will also lead the corrective actions to prevent defects recurrence.
**Responsibilities**:
Create claim notifications on SAP system.
Solve Customer Claims in a timely manner.
Coordinate with other functions and departments to respond to customer needs.
Coordination of the team and resources assigned.
Analyzes Customer problems and serves as the Aftermarket technical support, collaborating with Sales and Aftermarket teams.
Keep the Quality Quest updated with all the information of the NCRs and ensure the closing of the report correctly.
Lead root cause analysis to prevent quality problems derived from customer complaints
Meet site goals according to the KPIs defined by the Corporate
Other duties as assigned
**Requirements**:
BS or BA Degree in relevant field and 5-7 years relevant experience.
Highly detailed individual with strong organization and follow-up skills.
Solid knowledge of manufacturing processes.
Knowledge of standards (ASME, ISO 9001, ASTM, API).
Field service for rotating equipment experience and vibration knowledge/certification is a plus.
J-18808-Ljbffr