Customer Service & Sales Administration Manager (Temporary)
Alcantarilla (Murcia), Spain | Hybrid
Are you ready to bring order to complexity and turn processes into performance?
This is your chance to step into a pivotal leadership role within our Customer Excellence Department, where precision, collaboration, and impact come together. At Hero, this role is not about maintaining the status quo. It’s about shaping how our commercial engine runs, empowering teams through change, and ensuring our customers experience seamless, reliable service every single day.
As Customer Service & Sales Administration Manager, you will be at the heart of a major transformation—driving new ways of working, integrating teams across borders, and setting the foundation for operational excellence.
What you’ll achieve
* Lead Process Transformation: You will drive the implementation and stabilization of new processes across order management, invoicing, pricing, and returns, ensuring smooth transitions and strong stakeholder alignment.
* Champion Change & Adoption: You will promote best practices, guide teams through change, and ensure new ways of working are fully embedded across Customer Excellence and Sales Administration.
* Design for Efficiency: You will define and implement the organizational model that best supports the new processes, bringing clarity, ownership, and efficiency—while successfully integrating the Portugal team.
* Fuel Continuous Improvement: You will proactively identify opportunities to optimize workflows, improve service quality, and elevate operational efficiency across the function.
* Empower High-Performing Teams: You will lead with confidence and collaboration, creating an environment where teams feel supported, accountable, and motivated to deliver excellence.
Who you are
Process-Driven Leader
* You bring proven experience leading teams and managing end-to-end order management processes.
* You combine structure, clarity, and decisiveness to keep operations running smoothly.
SAP & Systems Expert
* You have solid hands-on expertise in SAP S/4HANA, particularly within the SD module.
* Experience with EDI systems is essential;
familiarity with ESKER is a strong plus.
Change & Improvement Mindset
* You thrive in transformation environments and approach challenges with a practical, solution-oriented mindset.
* You see inefficiencies as opportunities and act decisively to improve them.
Clear Communicator & Collaborator
* You communicate confidently and clearly across teams and stakeholders.
* You are collaborative by nature and believe the best results come from working together.
International & Analytical Profile
* You hold a bachelor’s degree in business management, economics, or a related field.
* You are fluent in Spanish and have an upper-intermediate to advanced level of English (B2–C1).
* You bring strong analytical skills and a high attention to detail.
Our Culture: How We Grow Together
* ✨ Create wow: We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus.