Freelance Quality & Team Manager (German speaking) Job Openings Freelance Quality & Team Manager (German speaking)
About the job Freelance Quality & Team Manager (German speaking) German Freelance Quality & Team Manager
Remote across Europe | Freelance
Are you looking for a flexible business model, a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment?
For an international project, we are currently looking for a Freelance Quality & Team Manager to join a high-performing remote team.
In this role, you will be responsible for the service quality and professional development of up to 25 freelance customer advisors, providing guidance, coaching and operational leadership.
Your responsibilities Conduct 1:1 coaching sessions and call monitoring to identify strengths and development areas
Ensure consistently high service quality, with a strong focus on customer satisfaction and professional expertise
Analyse individual training needs and coordinate training activities (communication skills, product knowledge, processes)
Deliver online workshops and project onboarding sessions using a variety of training methodologies
Motivate and guide a fully remote team, promoting high quality standards
Act as the first operational point of contact for the team
Identify process improvement opportunities and report performance and results to the Operations Manager
What is offered Freelance collaboration, fully remote across Europe (you can work between 10-90 hours per week, you decide how many).
Responsibility and autonomy from day one
A varied and challenging role with real impact on project success
High level of freedom and opportunity to actively contribute to growth
International, collaborative and performance-driven environment
Involvement in projects related to Future of Work, sustainability and modern work models
Requirements Completed professional training and experience as a Team Leader, Coach or Quality Manager in customer service
Proven experience in leading and motivating remote teams
Fluent German and English (written and spoken)
Strong communication and coaching skills, with a constructive and development-focused approach
High quality standards, structured working style and strong attention to detail
Confidence working in cross-functional and intercultural environments
Professional, self-assured attitude with a collaborative mindset
If you are interested in a remote freelance role with responsibility, autonomy and long-term perspective, feel free to contact me for more information.
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