Overview
Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
People Care Analyst
Konecta is hiring a People Care Analyst with native or bilingual proficiency in Spanish and English to join our dynamic and innovative team.
In this key role, you will be responsible for maintaining daily contact with the company's employees, ensuring a positive work environment, and through clear and concrete processes, maintaining control over absenteeism within the company and the well-being of the employees.
Responsibilities
Analyze and record employees' medical leaves in the corresponding systems.
Prepare periodic absenteeism and trend reports, providing useful information for HR and management decision-making.
Offer support to employees on leave, ensuring smooth communication with the company when necessary.
Coordinate and provide support in the return-to-work processes, ensuring internal protocols are followed and that the return is positive and productive.
Collaborate with the Occupational Risk Prevention department and direct managers to promote a healthy environment and reduce absenteeism rates.
Propose enhancements to the processes for managing absences and reintegration.
Requirements
Education in Human Resources, Labor Relations, Psychology, or similar.
Native or bilingual Spanish and English.
Previous experience in personnel administration or absence management (preferably in BPO environments or similar).
Analytical skills to interpret data and generate reports.
Empathetic and assertive communication skills.
High proficiency in office tools (Excel, Power BI, or others).
Key Skills and Competencies
Attention to detail.
Sensitivity and focus on employee care.
Organization and ability to prioritize.
Commitment to continuous improvement.
What we offer
Permanent contract
Multicultural and positive work environment
Ongoing training and professional development
Attractive benefits, including access to a discount portal with a wide range of experiences and discounts on private health insurance
An exceptional workplace, with a modern and pleasant atmosphere... and spectacular sea views
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