Viking Assistance Group is a leading assistance operator within roadside assistance and insurance.
Viking has offices in Oslo, Stockholm, Copenhagen, Helsinki, Tallinn and in two locations in Spain : Torrevieja and Fuengirola.
We serve our customers through an extensive nationwide network of fully owned and franchise stations in Norway, Sweden, Denmark and Finland.
Viking Travel Care is expanding and building up a new operation.
In connection with this, we are looking for an experienced Network Specialist who has great knowledge of travel insurance assistance globally and who loves to support the operations with this knowledge.
The Network Specialist will be an experienced member of the network team, who will actively assist our operations staff in solving cases and help finding solutions in all kinds of geographies.
The role will also be involved in the management and improvement of Travel Care's provider relations, e.g. service providers of medical network and local assistance, medical providers, transport providers, travel agency services, funeral agents, subcontractors and any other entities delivering services to Viking Travel Care.
We are also interested in candidates with experience of working with security providers within global travel assistance.
Responsibilities
Support the operations team and case handlers regarding providers in different geographical conditions and other relevant information to ensure the best decisions in cases, e.g. in medical evacuations
Establish agreements and negotiate contracts with service providers delivering services to Viking Travel Care.
Manage and improve relations with existing service providers with Travel Care.
Other tasks related to cases in the operations, e.g. contacting providers, finding solutions, solving problems and assisting colleagues
Hold training regarding network and global conditions
Participating in customer meetings, as our expert of network related topics
Build and document deep understanding in the geopolitical situation and medical services available in certain geographies, for example USA
Write country reports regarding network standard in specific areas of the world, including both medical, security and logistics
Update provider data and documentation, and other administrative work and tasks related to Network and service providers of Travel Care
Project work related to network and service providers to Travel Care
Other tasks when needed
Qualifications
Experience with managing and collaborating with medical network and medical transport providers for the travel assistance industry
Good knowledge of the differences in geographical, political conditions in different parts of the world, that is relevant to travel assistance
If you also have experience with security services for travel assistance, like security evacuations and duty of care services, it is a plus
Higher relevant education
Fluent English written and spoken – Nordic or other languages is a plus.
Excellent skills in Office programs and IT systems in general
Very good at written communication and spotless English
Personal abilities
Self-going, and someone who gets things done
Analytic
Service-minded : both to colleagues, management, customers and others
Hands-on and efficient
A team player
Solution oriented and adaptable mindset
Proactive and structured, with high quality focus
International experience or travel experience is a plus
Employment type
Fulltime, office hours Monday to Friday.
Workplace
Torrevieja or Fuengirola in Spain
Alternatively, in the Nordics.
Start date
As soon as possible / To be agreed
In case of questions, please send a mail to :
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